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Trouble Shooting Guide

Cartridges and Printing Problems
BJI-643 Cartridge
Canon BJC-800/820 Printer

BJI-642 Cartridge
Canon BJ-300/330, IBM ExecJet Printers

51608A Cartridge
HP DeskJet / DeskWriter Series

51626A Cartridge
HP High-Capacity Cartridge for DeskJet / DeskWriter Series

BC-01/02 Cartridge
Canon BJ-10e / 10ex

51606A, B, R, Y Cartridges
HP PaintJet XL

51606C Cartridge
HP PaintJet / PaintWriter

92261A / 51604A Cartridges
HP ThinkJet Jet Paper Cartridge (92261A)
HP ThinkJet Plain Paper Cartridge (51604A)

51625A CARTRIDGE
HP DeskJet / DeskWriter 500 / 550C, DeskWriter C


General Comments On Clogged Cartridges

  • Empty cartridges that are unwrapped and not installed in the printer will dry out and may become clogged. Never let a cartridge dry out completely, even if it is out of ink. If you don't have any ink, wrap it in a moist towel and seal in a ziplock bag for storage. If you have ink, refill it and seal it in a plastic bag or put it in the printer's spare slot, if it has one.

  • If you have a cartridge that you have tried everything on, don't throw it away yet. There is one more thing to try if you have the patience.

  • Put the totally clogged cartridge in a shallow dish or saucer. Pour boiling water into the saucer so the ink jets are covered. Let is set for 2 minutes or until ink begins flowing out of it. Do this again if it is still clogged. The hot water will eventually destroy the cartridge if you do it too many times. Be careful not to burn yourself.

  • If this doesn't fix it, get ready to send it to the landfill. If it is an HP 51626A cartridge you may be able to get some cash for it. There usually are companies willing to pay from $3 to $5 per cartridge.

DeskJet & BubbleJet Cartridges - Missing lines/drying out

Over 500 makes and models of the liquid ink cartridges may be refilled by users when empty. That's really the best time, as drying out and solidification of residue ink will occur within weeks or even days in very hot, dry weather. The felt 'landing pad' where the print head rests when the printer is turned off offers some seal against evaporation, and typically has a 'cleaning/purge' function to ensure good prints. Some makes fare better than others.

There are cartridges that we do not list as being good for refills. This is due to problems with the cartridges, such as the unusual number of hoses, pumps and pipes invite air locks.

A way to bleed air from the system is to switch printer on, observing start-up cycle; shut of at point where print head is away from 'landing pad' capping station. Leave in this position overnight. Next morning, air should have bled out through a tiny wick implanted in capping station. The faint printing symptom should be gone.

Jagged or wavy text, or missing horizontal lines of text MIGHT be remedied by gently blotting print head with a little Windex or warm vinegar on a folded, lint free paper towel. Most important to take a dry portion of the towel, and remove these solvents from all surfaces.

Canon appears to have acknowledged these design flaws with the similar BJC 800/820 aka IBM 4079 & Apple Color Printer, which still use fixed print heads and "disposable" cartridges. The permanent print heads will not last the life of the printer if the user is near the duty cycle maximum. Canon's small ink only cartridge and the larger ink and print head version for the BJC4000 appears to have come to terms with the fact that buyers of $800 printers don't like $600 repair bills in the second year. These refills, and the color version are one of Image Control's best sellers, and seem to indicate a higher volume use is practical, or at least more popular than with the BJC 600 or 800.


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