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Frequently Asked Questions
- Why should I RECYCLE ?
- Longer life: generally 20% more toner than OEM
- Cost savings - typically 1/2
- Reduce landfill waste
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- If I use a re-manufactured toner cartridge, will it VOID our machines' warranty?
- NO! The largest manufacturer of laser printers (Hewlett Packard) may use recycled parts in the new cartridges they sell you.
They do remind you that the product is only as good as the remanufacturer! If someone tells you recycling will void your warranty, ask them to put it in writing!
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- Why is the manufacturer's cartridge warranty only 90 days when your re-manufactured cartridge's warranty is for one year for use, 2 years shelf life?
- We replace worn parts with more robust OPC drums, wiper blades etc. Also we post test each cartridge - they don't. Only light, impact, freezing and salt air can harm them.
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- Why would the people who sold me my laser printer say I need to buy new cartridges, rather than re-manufactured ones?
- Since the profit margin on laser printers is low, most retailers hope to make sizable profits on the supplies (developers,
toner cartridges, drums, etc.).
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- How do I know if I'm having a problem with my laser printer or toner cartridge?
- Place another cartridge in your printer and test it out. If the problem disappears, it's the cartridge. We recommend you keep an extra cartridge on hand for several reasons; first, if your cartridge runs out, you'll have a spare to use immediately, second, you can find out right away if the problem is with the cartridge or the printer.
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- Will there ever be toner cartridge failures?
- There will be occasional failures in all cartridges new or re-manufactured. That's why we offer a year guarantee for our cartridges. The manufacturer's new cartridge typically has a 90 day guarantee. Shelf life with our products is guaranteed 2 years.
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- Why don't I get the manufacturer's claimed Page Yield from my cartridges?
- Cartridge manufacturer's rate yield using a formula. The page yield on toner cartridges, depends on what types of printing you are doing. Manufacturer's yield estimate is based on each 8.5 x 11 inch sheet with 5% of the page black. (the formula is; a capital E, in 12 point courier type, printed 960 times on a page.) Printing a large amount of graphics with your data, could use twice that amount of toner.
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- Will the use of a recycled cartridge harm my machine?
- No! A cartridge is a self-contained unit. Any cartridge will dump toner if shaken in midcycle, or if wiper blade OPC drum contact is out of spec. ie: someone drills a hole and pours in more toner, or crams the vacuum crevice tool into delicate plastic parts.
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- What steps are taken to insure a quality cartridge?
- Graphics toner is used. Except as noted most of our cartridges come with a long-life drum. We change the wiper blade, recovery blade and recoat rollers. All units are tested before disassembly and again after remanufacture. Each is tested for 25 prints to verify yield and quality.
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- OPC Drum damage
- Printers such as H/P II/III/IIP/IIIP/4 or Apple Laserwriters, IBM 4019's and similar should not be left on for extended periods of non use. They all cycle the OPC drum, inside the toner cartridge every 20 minutes or so. In use, excess toner containing the powder lubricant, zinc stearate, is wiped from the drum by a neoprene wiper blade - much like a car windshield wiper. If no toner is present from imaging, after a few cycles, a risk of abrasion or scoring the drum exists. Our company regularly sees new toner cartridges returned to us for re-manufacturing with much of their initial toner unused due to scored drums.
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- Increasing Toner Cartridge Page Yield
- All laser printers and plain paper fax machines have an image intensity adjustment dial, lever or utility. It is a fact which escapes some users, that the number of prints from a toner cartridge is not related to time of use, but inversely to the page coverage.
One way to increase your number of pages per cartridge is to turn down the intensity dial. This will also mean less loose toner pulled through the printer by its fan, and less sign of any tiny nicks on the drum giving you unwanted specks on your prints. Just to keep you on your toes, H/P has taken the position that less dark prints are to be obtained by raising the dial numerically.
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- Ozone Hazard & Corona Wire problem
- Ozone filters existed in all laser printers until the IIP Hewlett Packard machine (really made by Canon) replaced the ozone generating, primary corona wire assembly with a device which emitted far less ozone -- the Primary Charge Roller. The Corona wire was also the culprit for those vertical, irregular streaks -- a lot like magic marker lines. These would occur when toner or paper lint landed on the wire, casting a 'magnetic shadow' on the drum. The little brush included with H/P II's & III's does not quite reach to the ends of the wire, and so users need to use Q-Tips to reach the areas that need cleaning.
Another problem with the corona wire is ozone. Ionized oxygen - O3 - is a very corrosive gas. A laser printer user in a small unventilated
room, running an HPII all day without a change of ozone filter every six months would go home with irritated eyes, nose and throat.
The part can be over $30 from HP, and the technician may not feel it's his job to install; which is a bore for those owners of II's made before July 1989 as eight screws must be removed for the top of the printer housing -- with a magnetic screwdriver if the user likes to avoid shaking his printer upside down to retrieve those which fall in -- to get at the right rear fan housing location.
Many toner cartridge remanufacturers have superior ozone filters with heavy furnace filter mesh coated with activated carbon replacing the OEM cotton see through type. The progressive cartridge recycler might include it as part of a cleaning/preventive maintenance service.
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Copy & Copyright (c) 1999 Redundant Cartridge, Inc. All rights reserved.
Manufacturer names, and logos are registered trademarks of their respective companies.
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